Welcome to horecaorders.com, the website and online and/or mobile service of HORECA ORDERS SRL, together with its affiliates (collectively, "HORECA ORDERS", "we" or "our"). This page explains the terms by which you may use our online and/or mobile services, website and software provided on or in connection with the service (collectively, the "Service"). By accessing or using the Service or by clicking a button or checking a box marked "I agree" (or something similar), you agree that you have read, understood and agree to be bound by these Terms and Conditions (this "Agreement") and have read and understood our Privacy Policy, whether or not you are a registered user of our Service. HORECA ORDERS reserves the right to change these terms and will provide notice of such changes as described below. This Agreement applies to all visitors, users and others who access the Service ("Users"), including restaurant owners and vendors (as defined below), and this agreement is between you and HORECA ORDERS.

Please read this Agreement carefully to make sure you understand each provision. 

1. Our Service

HORECA ORDERS provides a service that allows (i) hospitality industry professionals (hereinafter referred to as "Restaurant Owners") to communicate and transfer orders to their food service providers (hereinafter referred to as "Vendors") and (ii) vendors to receive orders from such Restaurant Owners, including through a software application.

1.1 Eligibility

This is a contract between you and HORECA ORDERS. You must read and agree to these terms before using the HORECA ORDERS Service. If you do not agree, you may not use the Service. You may use the Service only if you can form a binding contract with HORECA ORDERS and only in accordance with this Agreement and all applicable local, state, national and international laws, rules and regulations. Any use of or access to the Service by anyone under the age of 13 is strictly prohibited and violates this Agreement. The Service is not available to any User previously removed from the Service by HORECA ORDERS. To use the Service, you must be at least 18 years of age and able to enter into legally binding contracts under the relevant laws of the jurisdiction in which you reside.

1.2 Limited License

Subject to the terms and conditions of this Agreement, you are hereby granted a non-exclusive, limited, non-transferable and freely revocable license to use the Service as permitted by the features of the Service. HORECA ORDERS reserves all rights not expressly granted herein in the Service and HORECA ORDERS Content (as defined below). HORECA ORDERS may terminate this license at any time for any reason or no reason.

1.3 User Accounts

Your account on the Service ("Your User Account") gives you access to the Service and to such features as we may establish and maintain from time to time and in our discretion. We may maintain different types of User Accounts for different types of Users, such as Restaurant Owners and Suppliers. If you open a user account on behalf of a company, organization or other entity, then (i) "your" includes you and that entity, and (ii) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement and that you agree to this Agreement on behalf of the entity.

You may never use another user's user account without permission. When you create your User Account, you must provide accurate and complete information and you must keep this information up to date. You are solely responsible for the activity that occurs under your User Account and must keep your User Account password secure. You must immediately notify HORECA ORDERS of any breach of security or unauthorized use of your User Account. HORECA ORDERS shall not be liable for any loss caused by any unauthorized use of your User Account.

You can control your user profile and how you interact with the Service by changing the settings in your profile or settings page. By providing HORECA ORDERS with your email address and/or phone number, you consent to us using your email address and/or phone number to send you notices related to the Services, including any notices required by law, in lieu of communication by mail. We may also send you other messages, such as messages about changes to features of the Service and special offers. If you do not wish to receive such messages, you may be able to opt-out or change your preferences in your profile or settings page or by otherwise contacting HORECA ORDERS. Opting out may prevent you from receiving messages about updates, enhancements or offers.

1.4 Rules of Service

You agree not to engage in any of the following prohibited activities: (i) copying, distributing or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping" method; (ii) use any automated system, including without limitation "robots", "spiders", "offline readers", etc., to access the Service in a manner that sends more request messages to HORECA ORDERS servers than a human can reasonably produce in the same period of time using a conventional online web browser (except that HORECA ORDERS grants public search engine operators revocable permission to use spiders to copy publicly available material from the Service for the sole purpose and only the measure necessary to create publicly available search indexes of materials, but not caches or archives of such materials); (iii) sending spam, chain letters or other unsolicited e-mail; (iv) attempt to interfere with, compromise the integrity or security of the system, or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms or other software agents through the Service; (vii) collect any personally identifiable information, including account names, from the Service; (viii) using the Service for any commercial solicitation purpose; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, fraud, concealing or attempting to conceal your identity; (x) interfering with the proper functioning of the Service; (xi) accessing any content of the Service through any technology or means other than those provided or authorized by the Service; or (xii) circumventing measures we may use to prevent or restrict access to the Service, including, without limitation, features that prevent or restrict the use or copying of any content or impose limitations on the use of the Service or its content.

1.5 Changes to the Service

We may, without prior notice, modify the Service; to stop providing the Service or the features of the Service, to you or to users in general; or to impose usage limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if, in our sole discretion, you violate any provision of this Agreement or for no reason. Upon termination of the Service for any reason or no reason, you continue to be bound by this Agreement with respect to any aspects of the Service already performed on the date of termination.

1.6 Disputes with Other Users

You are solely responsible for your interactions with other users, including but not limited to restaurant owners and suppliers. We reserve the right, but have no obligation, to monitor disputes between you and other Users. HORECA ORDERS shall have no liability for your interactions with other Users or for the actions or inactions of any User.

1.7 Location of Service

The Service is intended for use by Users from Romania. HORECA ORDERS makes no representations in this Agreement that the Service is appropriate or available for use in other locations. Those accessing or using the Service from other jurisdictions may be subject to separate terms of service applicable to users in those jurisdictions. Users who access the Service from a jurisdiction where HORECA ORDERS does not have an applicable set of terms and conditions do so in violation of this Agreement and do so voluntarily and are entirely responsible for compliance with all applicable local laws and regulations, including, but not limited to, export and import regulations. You must not use the Service if you are a resident of a country embargoed with Romania or are a foreign person or entity blocked or denied by the Romanian government. Unless explicitly stated otherwise, all materials found on the Service are directed exclusively to individuals, companies or other entities located in Romania.

2. User Content

Some areas of the Service allow Users to submit, post, display, provide or otherwise make available content such as profile information, order information, product information, images, comments, questions and other content or information (any such materials that a User submits, posts, displays, provides or otherwise makes available on the Service is referred to as "User Content").

By submitting, posting, displaying, providing or otherwise making available any User Content on or through the Service:

• You expressly grant and represent and warrant that you have all necessary rights to grant HORECA ORDERS a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, view, publicly display and make derivative works of all User Content and your name, voice and/or likeness as are contained in your User Content, in whole or in part, and in any form, medium or technology, now known or hereafter developed, for use in connection with the Service and business of the Company (and its successors and affiliates), including, without limitation, for the promotion and redistribution of part or all of the Service (and derivative works thereof) in any media format and through any media channels. For example, you grant HORECA ORDERS a license to analyze your User Content to identify business trends and create summary reports regarding your orders.

• You also hereby grant each User of the Service a non-exclusive license to access your User Content through the Service and to use, reproduce, distribute, display and view such User Content as permitted by the functionality of the Service and in accordance with this Agreement. For example, if you are a vendor, we will make the product information you post available to restaurant owners.

For purposes of this Agreement, "Intellectual Property Rights" means all patent rights, copyrights, labor rights, moral rights, publicity rights, trademarks, trade dress rights and service marks, intangible assets, trade secret rights and other intellectual property rights. as it may now exist or hereafter arise, and all claims thereunder and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

In connection with your User Content, you affirm, represent and warrant the following:

• You have the written consent of each identifiable natural person in the User Content, if any, to use that person's name or likeness in the manner provided by the Service and this Agreement, and each such person has released you from any liability that may arise in connection with such use.

• You have obtained and are solely responsible for obtaining all consents as required by law to post any User Content relating to third parties.

• Your User Content and the Company's use of it under this Agreement and the Service will not violate any law or any right of any third party, including but not limited to intellectual property rights and privacy rights.

• HORECA ORDERS may exercise the rights to your User Content granted under this Agreement without being liable for the payment of any guild fees, residuals, payments, taxes or royalties payable under any collective bargaining agreement or otherwise.

• To the best of your knowledge, all of your User Content and other information you provide to us is true and accurate.

HORECA ORDERS takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts, submits or otherwise makes available through the Service, including Vendor Pricing Information and Restaurant Owner Order Information. You will be solely responsible for your User Content and the consequences of posting, publishing, distributing or otherwise making it available on the Service, and you agree that we are acting only as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children or inappropriate for your purpose, and you agree that HORECA ORDERS will not be liable for any damages you claim to suffer as a result of or relating to any User Content.

3. Our Proprietary Rights

Except for your User Content, the Service and all materials on or transferred through it, including without limitation software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users ("HORECA ORDERS Content"), and all related Intellectual Property Rights, are the exclusive property of HORECA ORDERS and of its licensors (including other Users who post User Content to the Service). Except as expressly provided herein, nothing in this Agreement shall be deemed to create a license in or under such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, perform, publish, adapt, edit or publicly create derivative works of any HORECA ORDERS Content. Use of the HORECA ORDERS Content for any purpose not expressly permitted by this Agreement is strictly prohibited.

You may choose or we may invite you to submit comments or ideas about the Service, including without limitation, product testimonials and/or other feedback regarding potential improvements to the Service (collectively, “Ideas”). By submitting any Idea, you agree that your disclosure is free, unsolicited and unrestricted and will not place HORECA ORDERS under any fiduciary or other obligation and that we are free to use the Idea without any additional compensation to you and/or to disclose the Idea on a non-confidential basis or otherwise to anyone, including for our own advertising and marketing purposes. You further acknowledge that by accepting your submission, HORECA ORDERS does not waive any right to use similar or related ideas previously known to HORECA ORDERS, or developed by its employees or obtained from sources other than you.

4. Risk of loss

All products that may be ordered from or through the Service by a restaurant owner are transported and delivered to the restaurant owner by or on behalf of the applicable seller, not by HORECA ORDERS. Title to the products ordered through the Service, as well as the risk of loss for such products, is subject to an agreement between the Restaurant Owner and the Seller, and HORECA ORDERS hereby disclaims any liability in relation to such risk of loss.

5. Email and Text Messages

If you use the Service to send e-mail or SMS communications to other Users, then you represent that you have adequate rights to use the Service to send such communications and you must comply with all applicable laws in connection with such communications, including but not limited to all applicable notice, consent and consumer choice requirements.

6. Confidentiality

Your privacy is important to us. For more information about our privacy practices, please see our Privacy Policy.

7. Security

At HORECA ORDERS we care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You are aware that you provide your personal information at your own risk.

8. DMCA Notice

Because we respect artist and content owner rights, it is Company policy to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act of 1998 (`DMCA').

If you believe that your copyrighted work has been copied in a manner that constitutes copyright infringement and is accessible through the Service, please notify the Company's copyright agent as provided in the DMCA. In order for your complaint to be valid under the DMCA, you must provide the following information in writing:

1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner;

2. Identification of the copyrighted work that you claim has been infringed;

3. Identification of the material that is claimed to be infringing and where it is located on the Service;

4. Information reasonably sufficient to permit HORECA ORDERS to contact you, such as your address, telephone number and email address;

5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;

6. A statement, made under penalty of perjury, that the above information is correct and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information should be sent to the following DMCA agent:

Attn: DMCA Notice

HORECA ORDERS SRL

Legal department

Adresa: Dulgherului 6D

500481 Brasov

Romania

Tel.: +40744167687

E-mail: [email protected]

In accordance with the DMCA and other applicable laws, HORECA ORDERS has adopted a policy of terminating, in appropriate circumstances, Users who repeatedly violate the terms and conditions. HORECA ORDERS may also, at its sole discretion, limit access to the Service and/or terminate the User Accounts of any Users who infringe the intellectual property rights of others, whether or not there is a repeat infringement.

9. Third Party Links and Information

The Service may contain links to third-party materials that are not owned or controlled by HORECA ORDERS. HORECA ORDERS does not endorse or assume any responsibility for such third party sites, information, materials, products or services. If you access a third-party website or service from the Service or share your User Content on or through any third-party website or service, you do so at your own risk and understand that this Agreement and the Company's Privacy Policy do not apply. to your use of such sites. You expressly release HORECA ORDERS from any liability arising from your use of any third party website, service or content, including without limitation User Content submitted by other Users. In addition, your dealings with or participation in the promotions of advertisers found on the Service, including payment and delivery of goods and any other terms (such as warranties) are solely between you and such advertisers. You agree that HORECA ORDERS shall not be liable for any loss or damage of any kind related to your dealings with such advertisers.

10. Indemnities

You agree to defend and indemnify HORECA ORDERS and its subsidiaries, agents, licensors, managers and other affiliated companies, as well as their employees, contractors, agents, officers and directors, from and against any and all claims, damages, liabilities, losses. , liabilities, costs or liabilities and expenses (including but not limited to attorneys' fees) arising out of: (i) your use of and access to the Service, including any data or content transmitted or received by you; (ii) your breach of any term of this Agreement, including, without limitation, your breach of any of the foregoing representations and warranties; (iii) your violation of any right of a third party, including, without limitation, any right to privacy or intellectual property rights; (iv) your violation of any applicable law, rule or regulation; (v) User Content or any content that is submitted through your User Account, including without limitation misleading, false or inaccurate information; (vi) your willful misconduct; or (vii) any other party's access to and use of the Service with your unique username, password or other appropriate security code.

11. No Warranty

The Service is provided on an "as is" and "as available" basis. Use of the Service is at your own risk. To the fullest extent permitted by applicable law, the Service is provided without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from HORECA ORDERS or through the Service shall create any warranty not expressly stated herein. Without limiting the foregoing, HORECA ORDERS, its subsidiaries, its affiliates and its licensors do not warrant that the content is accurate, complete, reliable or correct; that the Service will meet your requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data resulting from such download or use of the Service.

In addition, HORECA ORDERS does not guarantee, endorse, recommend or assume responsibility for any product or service promoted or offered by a third party through the Service or any hyperlinked site or service, including any product offered by a Seller through the Service, and HORECA ORDERS will not be a party to or in any way monitor any transaction between you and third party product or service providers.

12. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall HORECA ORDERS, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including, without limitation, damages for losses. of profits, goodwill, use, data or other intangible losses arising out of or related to the use or inability to use the Service. Under no circumstances will HORECA ORDERS be liable for any damages, losses or injuries resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein.

To the fullest extent permitted by applicable law, HORECA ORDERS assumes no liability or responsibility for (i) errors, mistakes or inaccuracies in the Content; (ii) bodily injury or property damage, of any nature, resulting from accessing or using our service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like that may be transmitted to or through our service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available through the Service; and/or (vii) User Content or the defamatory, offensive or illegal conduct of any third party. In no event shall HORECA ORDERS, its affiliates, agents, directors, employees, suppliers or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount that exceeds the amount paid by you to HORECA ORDERS hereunder or EUR 100.00, whichever is greater.

This limitation of liability section applies regardless of whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if HORECA ORDERS has been advised of the possibility of such damage.

13. Applicable law, disputes

The interpretation, validity and execution of the provisions of these Terms and Conditions, as well as all the rights and actions available to the Parties in accordance with these Terms and Conditions shall be governed by the laws of Romania.

Any dispute or claim arising from these Terms and Conditions will be resolved by mutual agreement. In the event that it cannot be resolved by mutual agreement, the dispute resulting from or in connection with these Terms and Conditions will be resolved by the competent court in the City of Bucharest. 

For situations not foreseen in this contract, the Romanian Civil Code will apply. 

14. Additional Terms for Mobile Applications

14.1 Mobile Applications. We may make available software to access the Service through a mobile device ("Mobile Applications"). To use any mobile application, you must have a mobile device compatible with the mobile applications. HORECA ORDERS does not guarantee that the mobile applications will be compatible with your mobile device. You may use mobile data in connection with the Mobile Applications and may incur additional charges from your wireless service provider for these services. You agree that you are solely responsible for such charges. HORECA ORDERS hereby grants you a non-exclusive, non-transferable and revocable license to use one copy of the compiled code of the Mobile Applications for a HORECA ORDERS user account on a mobile device owned or leased solely by you for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Applications, except where such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Applications to any third party or use the Mobile Applications to provide time-sharing or similar services to any third party; (iii) make any copies of the Mobile Applications; (iv) remove, circumvent, disable, damage or otherwise interfere with the security-related features of the Mobile Applications, features that prevent or restrict the use or copying of any content accessible through the Mobile Applications, or features that impose limitations on the mobile device's use of the Applications; or (v) delete the copyright and other proprietary notices from the Mobile Applications. You acknowledge that HORECA ORDERS may from time to time issue updated versions of the Mobile Applications and may automatically electronically update the version of the Mobile Applications that you use on your mobile device. You agree to such automatic updating on your mobile device and agree that the terms and conditions of this Agreement will apply to all such upgrades. Any third-party code that may be embedded in mobile applications is covered by the applicable open source EULA or third-party license, if any, authorizing the use of such code. The above license grant does not constitute a sale of the Mobile Applications or any copy thereof, and HORECA ORDERS or its partners or third party suppliers retain all right, title and interest in the Mobile Applications (and any copies thereof). Any attempt by you to transfer any of your rights, duties or obligations hereunder, except as expressly provided in this Agreement, is null and void. HORECA ORDERS reserves all rights not expressly granted in this Agreement.

14.2 Mobile apps from the Apple App Store. The following applies to any mobile applications you purchase from the Apple App Store ("Apple Software"): You acknowledge and agree that this agreement is solely between you and HORECA ORDERS, not Apple, Inc. ("Apple") and that Apple has no responsibility for Apple software or its content. Your use of Apple software must comply with the App Store Terms and Conditions. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to the Apple Software. If the Software from Apple does not conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the Apple Software; to the maximum extent permitted by applicable law, Apple shall have no other warranty obligation with respect to the Software from Apple and any other claims, losses, liabilities, damages, costs or expenses attributable to any breach of any warranty shall be governed exclusively by this Agreement and any law applicable to HORECA ORDERS as the supplier of the Software. You acknowledge that Apple is not responsible for settling any claims by you or any third party relating to the Apple Software or your possession and/or use of the Apple Software, including but not limited to: (i) product liability claims; (ii) any claim that the Software from Apple does not comply with any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by this Agreement and any law applicable to HORECA ORDERS as the provider of the Software. You acknowledge that in the event of any claim by a third party that the Apple Software or your possession and use of such Apple Software infringes the intellectual property rights of the third party, HORECA ORDERS, not Apple, shall be solely responsible for the investigation. , defend, settle and eliminate any such claim of intellectual property infringement to the extent required by this Agreement. You and HORECA ORDERS acknowledge and agree that Apple and Apple's affiliates are third-party beneficiaries of this Agreement with respect to your license to the Apple Software and that, upon your acceptance of the terms and conditions of this Agreement, Apple shall have the right (and shall be deemed to have accepted the right) to enforce this Agreement in connection with your license of the Apple Software as a third-party beneficiary thereof.

14.3 Google Play Store mobile applications. The following applies to any mobile applications you purchase from the Google Play Store ("Software from Google"): (i) you acknowledge that the Agreement is between you and HORECA ORDERS only, and not with Google, Inc. ("Google") ; (ii) your use of the Google-sourced Software must comply with the then-current Google Play Store Terms and Conditions; (iii) Google is only a provider of the Google Play Store from which you obtained the Software from the Google source; (iv) HORECA ORDERS, and not Google, is solely responsible for its Google-sourced Software; (v) Google has no obligation or liability to you with respect to the Google Source Software or the Agreement; and (vi) acknowledge and agree that Google is a third-party beneficiary of the Agreement with respect to Company Software from Google sources.

15. General

15.1 Assignment. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by HORECA ORDERS without restriction. Any attempted transfer or assignment in violation of these Rules will be null and void.

15.2 Notification Procedures and Changes to Agreement. HORECA ORDERS may provide you with notices, whether such notices are required by law or for marketing or other business-related purposes, by email notice, written or paper notice, or by posting such notice on our website, as set forth by HORECA ORDERS in our document. discretion. HORECA ORDERS reserves the right to determine the form and means of providing notices to our Users, provided that you opt out of certain means of notice as described in this Agreement. HORECA ORDERS is not responsible for any automatic filtering that you or your network provider may apply to email notifications that we send to the email address that you provide to us. HORECA ORDERS may, at its discretion, modify or update this Agreement from time to time, and you should therefore periodically review this page. When we change the Agreement in a material way, we will update the "last modified" date at the top of this page and notify you that material changes have been made to the Agreement. Your continued use of the Service after any such change constitutes your acceptance of the new Terms and Conditions. If you do not agree to any of these terms or any future Terms and Conditions, do not use or access (or continue to access) the Service.

15.3 Entire Agreement/Severability. This Agreement, together with any amendments and any additional agreement you may enter into with HORECA ORDERS in connection with the Service, shall constitute the entire agreement between you and HORECA ORDERS with respect to the Service. If any provision of this Agreement is held invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect unless unenforceable. of the Universal Class Action/Jury Trial Waiver, the entire arbitration agreement will be unenforceable.

15.4 No Waiver. No waiver of any term of this Agreement shall be deemed a subsequent or continuing waiver of such term or any other term, and Company's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

15.5 Contact. Please contact us at for any questions regarding this Agreement.

16. Delivery / taking possession

Via email within 1-2 hours.

17. Return

Returns and refunds will only be granted for subscriptions of more than one month that are canceled within 30 days of the effective date or of the subscription renewal date. Otherwise, there will be no refund.

This works because if someone orders a 12-month subscription, that person must cancel within the first 30 days to receive a refund for the last 11 months, otherwise all 12 months must be paid.