Welcome to horecaorders.com (the "Site"), a website of HORECA ORDERS SRL, ("HORECA ORDERS", "we", or "our").

The Privacy Policy explains how we collect, use, disclose and process personal information in connection with our website and related content, services, membership and other functionality offered on or through our website, mobile applications and online services (collectively, the "Services"). It does not address our privacy practices regarding job applicants, employees and other personnel.

What is personal information?

When we use the term "Personal Information" in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregate or identifying information that is maintained in a form that is not reasonably capable of being associated or linked to an individual.

Our collection of personal information

We collect personal information about individuals when they visit our site or create an online account. Sometimes we collect personal information automatically when an individual interacts with our Services, and sometimes we collect personal information directly from an individual. Sometimes we may collect personal information about an individual from other sources and third parties, even before our first direct interaction.

Website

Personal information submitted by website visitors

We collect the following personal information submitted to us by visitors to our website:

• Contact Information, including first name, last name, employer, title, account status, email address, mailing address, phone number, and communication preferences.

• Solicit Information, including information provided in personalized messages sent via forms or contact information provided on our website.

Personal Information Collected Automatically

As with most digital platforms, we and our third-party providers may also collect personal information from an individual's device, browsing actions and site usage patterns automatically when visiting or interacting with our site, including:

• Log File Data, including Internet Protocol (IP) address, operating system, browser type, browser id, URL entered and referring page/campaign, date/time of visit, time spent on our site and any errors that may occur while visiting our site.

• Analytics Data, including the electronic path taken to, through, and exiting our site, as well as usage and activity on our site, such as links and objects viewed, clicked on or otherwise interacted with (also known as "Clickstream Data").

• Location Data, including general geographic location based on log data that we or our third party providers collect.

For information about the use of cookies and related technologies by our partners and third parties to collect information automatically and about any choices individuals may have about their collection, please see the Cookies and Online Ads section of this Privacy Notice below.

Online Account Services

We may collect personal information from our users and potential users in connection with online user accounts and ongoing account maintenance, which includes:

• Online account information, including your phone number, username and password, and associated security questions and answers.

• Contact Information, including name, first name, title, employer, email address, mailing address, phone number and communication preferences, and any information provided when signing up for special offers from selected third parties.

• Other profile information, including a photo for your online account or other personal information shared through your account.

• Sweepstakes Information, including any information submitted with an application or entry into a sweepstakes or contest sponsored by us or one of our partners.

• Account support information, including personal information provided when you contact us in connection with our Services.

• Payment Information, including legal business name, employer identification number (EIN), bank account and routing number, billing address, payment status, billing phone number, billing email, payment dates, invoice, invoice amount, invoice number, invoice date, payment terms, and party payment confirmation. Please note that we provide a payment processing service and use a third party vendor to process payments on our behalf. We do not accept payments directly through our website.

Personal information from third parties

We also obtain personal information from third parties that we often combine with personal information we collect either automatically or directly from an individual.

We may receive the same categories of personal information described above from the following third parties:

• Business Partners: Our Business Partners may collect personal information in connection with the Services provided and may share some or all of the information with us.

• Your employer: If you use the Services in connection with your role as an employee or contractor of a company or other legal entity, we may obtain your information from such an entity.

• Restaurants and Suppliers: If you use the Services in connection with your role as a Restaurant or Supplier, we may receive your information from other Restaurants and/or Suppliers. For example, we may receive your information from another entity in connection with processing a purchase order or responding to an inquiry.

• Social Media: when an individual interacts with our Services through various social networks, such as when someone “likes” us on Facebook or follows or shares our content on Facebook, Twitter, LinkedIn or other social networks, we may receive some information about individuals that we allow the social network to share with third parties. The data we receive depends on an individual's privacy settings with the social network. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or linking to other services.

• Service Providers: our service providers such as payment processors and analytics providers. For example, we receive personal information from our service providers who perform marketing or analytics activities.

• Other Third Parties: From time to time, we may receive information about individuals from third parties. For example, we may obtain information from our marketing partners or third parties to improve or supplement our existing information about an individual. We may also collect information about individuals that is publicly available. We may combine this information with information we collect directly from individuals.

• Publicly Available Sources: We collect personal information about individuals that we do not otherwise have, such as contact information, employment information and information regarding interest in services, from publicly available sources. We may combine this information with information we collect directly from an individual. We use this information to contact individuals, to send advertising or promotional materials, or to personalize our Services and to better understand the demographics of the individuals with whom we interact.

Our Use of Personal Information

We use the personal information we collect to:

• Fulfilling the reason for which the personal information was provided. For example, if you contact us by email, we will use the personal information you provide to answer your question or resolve your issue;

• Managing our organization and day-to-day operations and for internal reporting purposes;

• Communicating with individuals, including via email, text message, social media and/or phone calls;

• Asking individuals to complete surveys about our service offerings;

• Marketing our Services to individuals, including by email, direct mail, telephone or text message;

• Administer, improve and personalize our Services, including by recognizing an individual and remembering their information when they return to our Site;

• Operate, maintain and provide the features and functionality of the Services, including third party payment services to facilitate transactions through the Service;

• Preparing and facilitating our events;

• Administration of sweepstakes, contests, joint promotional activities or co-branded services;

• Establishing a person's eligibility for and/or proof of enrollment in our Services;

• Creating and maintaining accounts for our members;

• Processing payment for accounts, deliveries, balances and related services;

• Facilitate user benefits and Services, including user assistance through our command center services;

• Identifying and analyzing how individuals use our Site and Services;

• Conducting research and analysis on our user base and our Services;

• Improving and customizing our service offerings to meet the needs and interests of our user base and others with whom we interact;

• Testing, improving, updating and monitoring the Services or diagnosing or fixing technological problems;

• Maintaining the safety, security and integrity of our property and Services, technology assets and our business;

• Assessing, negotiating or carrying out a merger, divestiture, restructuring, reorganization, dissolution or any other sale or transfer of some or all of the assets of HORECA ORDERS, either as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which Personal Information held by HORECA ORDERS about consumers is among the transferred assets or is otherwise relevant to the assessment, negotiation or carrying out of the transaction;

• Defending, protecting or enforcing our rights or applicable contracts and agreements;

• Preventing, monitoring, investigating or reporting cases of potential and confirmed fraud or illegal or criminal activities;

• Compliance with legal obligations.

If an individual chooses to contact us, we may need additional information to fulfill the request or respond to questions. We may provide additional privacy information if the scope of the request/request and/or the personal information we are requesting does not fall within the scope of this Privacy Policy. In that case, additional privacy disclosures will govern how we may process the information provided at that time.

Disclosure of Personal Information

We may disclose personal information in the following ways:

• Affiliates: we may share personal information with other companies owned or controlled by HORECA ORDERS and other companies owned or jointly owned by HORECA ORDER, which also includes our subsidiaries (ie, any organization we own or control) or our ultimate company (ie, any organization that owns or controls us) and any affiliates it owns, particularly when we collaborate in providing the Services .

• Business Partners: We may share customer personal information with our business partners, such as our restaurants or suppliers/delivery partners, as well as with third parties with whom we collaborate to offer prizes, joint promotional activities or joint services and such disclosure. is necessary to fulfill requests or applications.

• Your employer: If you use the Services in connection with your role as an employee or contractor of a company or other legal entity, we may share your information with such entity.

• Restaurants and Suppliers: If you use the Services in connection with your role as a Restaurant or Supplier, we may disclose your information to other Restaurants and/or Suppliers. For example, we may disclose your information to another entity in connection with processing a purchase order or responding to an inquiry.

• Service Providers: We share personal information with third parties that help us provide customer service and facilitate our communications with inquirers. We employ third party service providers who perform commercial or operational services for us or on our behalf, such as website hosting, infrastructure provision, IT services, analytics services and administrative services.

• Other businesses, as necessary to provide services: we may share personal information with third parties with whom an individual interacts through our Services or as necessary to fulfill a request or transaction, including, for example, our payment processing services.

• Other Third Parties: We may disclose personal information to third parties who use that information to provide information or marketing messages about products or services of interest, in accordance with their own privacy policies and terms. We also work with advertising, analytics and social media partners as described in the Cookies and Online Ads section below.

• Business transaction or reorganization: we may participate in or be involved in a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose or transfer your personal information as an asset to a third party in the course of negotiating or in connection with such business transaction. Your personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.

• Legal obligations and rights: we may disclose personal information to third parties, such as legal advisors and law enforcement agencies:

- in connection with the establishment, exercise or defense of legal claims;

- to comply with laws or to respond to legal requests and legal processes;

- to protect our rights and property and the rights and property of others, including to enforce our agreements and policies;

- to detect, suppress or prevent fraud;

- to protect our health and safety and that of others; or

- according to the applicable legal provisions.

• Otherwise with consent or instruction: We may disclose personal information about an individual to certain third parties or the public with their consent or direction. For example, with a person's consent or guidance, we may publish their recommendation on our website or in trade publications.

Social Media:

Our Services may include social media features such as the Facebook Like button or other widgets. These social media companies may recognize an individual and collect information about their visit to our Services and may set a cookie or use other data collection technologies. An individual's interactions with those features are governed by the privacy policies of those companies.

We display advertising targeted to individuals through social media platforms such as Facebook and other social media forums. These companies have interest-based advertising programs that allow us to target ads to users who have expressed interest in our Services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely business interests and demographics. We may share a unique identifier, such as a user ID or coded email address, with these platform providers, or they may collect information from visitors to our site through a primary pixel, in order to deliver targeted advertising to an individual or to a customized audience on the social media platform. These ads are governed by the privacy policies of those social media companies that provide them. If an individual does not wish to receive targeted advertising on their social networks, it is possible to adjust their advertising preferences through the settings on those networks. An individual can learn more about advertising preferences by clicking on the links below. Please note that these links are provided for convenience only and we do not control the content or features that may be available on these third party services.

To learn more about advertising preferences on Facebook Companies, please visit: https://www.facebook.com/help

Personal information of children

Our Websites and Online Services are not directed to, and we do not intend to knowingly collect or solicit personal information from children under 13 years of age. If a person is under the age of 13, they should not use our Websites or Online Services or otherwise provide us with any Personal Information either directly or through other means. If a child under the age of 13 has provided us with personal information, we encourage the child's parent or guardian to contact us to request that the personal information be removed from our systems. If we learn that any Personal Information we collect has been provided by a child under the age of 13, we will promptly delete that Personal Information.

Links to Third Party Websites or Services

Our Site and Services may include links to third-party websites, plugins and applications. Unless we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to, and we are not responsible for, any personal information practices of third party websites and online services or the practices of other third parties. parties. To learn about the personal information practices of third parties, please visit their privacy policies.

Your rights in the European Economic Area (EEA)

Because and to the extent that we store your personal information in the EEA, you may have certain rights under applicable data protection laws, including:

• The right to request access to and a copy of the information we hold about you, including details of how we process that information.

• The right to object to or restrict our processing of your information.

• The right to request that your information be deleted from further use.

• The right to correct, amend or update the information you have provided to us.

• The right to portability, which allows you to request that we share your information with others.

• The right to withdraw any consent for processing that you have provided to us.

Please note that we do not engage in any automated decision-making about you.

Information that is accessed from or stored in the EEA may be transferred to other countries, including the United States of America, which may not provide levels of protection for your personal information equivalent to the protection afforded by EEA laws.

For the purpose of such cross-border data transfers, to protect your information and, where necessary, we execute Standard Contractual Clauses with third parties located outside the EEA and implement additional measures to ensure that Personal Information is subject to equivalent protection, if necessary.

We will retain your personal information for as long as necessary for our business purposes and in accordance with applicable law. In determining this, we will consider the amount, nature and sensitivity of the personal information, the potential risk of harm to the personal information and whether our purposes can be achieved by other means.

We will collect, store or otherwise process Personal Information collected from you only in the following situations:

• When we have your consent to do so. (You can withdraw your consent at any time.)

• When we need to use your personal information to fulfill our responsibilities under our contract with you (for example, providing the Services you have requested).

• When we or a third party have a legitimate interest in processing your personal information. For example, we may process your personal information to communicate with you about our Services. You have the right to object to our processing of your personal information which is based on our legitimate interests.

• When we are required by law to process personal information.

For the purposes of our processing of personal information in the EEA, HORECA ORDERS SRL is the Operator. If you have any questions, wish to exercise any of the rights listed in this section, or wish to make a complaint, you can contact us atcontact@horecaorders.com 

Please note that although we will carefully assess every request we receive, your rights may differ depending on where you live and we may not always have to comply. When this happens, we'll explain why.

If you have unresolved privacy concerns that we have not satisfactorily addressed after you contacted us, you have the right to contact an EU Data Protection Authority and lodge a complaint.

Updates to this privacy policy

We will update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the start date of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email to their registered email address, by prominent posting on this website or in our online services, or by other appropriate communication channels. All changes will be effective from the date of posting, unless otherwise stated.

Contact us

For any questions or requests regarding this Privacy Policy or other privacy-related matters, please send an email to contact@horecaorders.com 

Alternatively, questions can be directed to:

HORECA ORDERS SRL

CUI: 46504332

Attn: Legal Department

Dulgherului, no. 6D

Brasov

Romania